Shipping policy

Last updated: October 27, 2026

Who ships your order. Strathlow sells bags from independent makers, and every item ships directly from the workshop that makes it. If your order includes items from more than one maker, they'll arrive in separate packages, each with its own tracking number.

Processing time. Most orders leave the maker's workshop within 1–3 business days. Some handmade or made-to-order items take longer, and when that's the case, it's noted on the product page.

Delivery time. Within the contiguous United States, most orders arrive 3–7 business days after they ship. A few items ship from international workshops and take 7–20 business days; those items' pages say so.

Shipping cost. Shipping is free on every order delivered to a U.S. address. No minimum order.

Tracking. We email you a tracking link as soon as each package ships.

Where we ship. We currently ship to addresses in the United States. Some makers can't ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii or U.S. territories; if that affects your order, we'll contact you before it ships.

Duties and taxes. Any sales tax that applies to your order is shown at checkout before you pay. If a carrier ever asks you to pay import charges at delivery, please don't pay them. Contact us first and we'll sort it out with the maker.

Lost or damaged packages. If tracking shows your package as delivered but you haven't received it, message us within 7 days. If it arrived damaged, take photos of the box and the item and send them to us within 7 days of delivery. We'll work with the carrier and the maker to replace the item or refund you.

Wrong address. Please double-check your shipping address at checkout. We can update it until the order ships.

Questions? Message us through the chat on any page or our contact form.